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F&Q

Frequently Asked Questions
You will find the answers you are looking for here

 

How long do I have to receive the goods?

Normally orders need 1-3 business days processing time after payment and will ship within 3-7 business days of processing payment,

 

Which countries do you support for delivery?

Countries We can Ship to:
United States, United Kingdom, Canada, Australia

Countries We unable to Transport :

Macao Special Administrative Region of China, Central African Republic, Ukraine, Uzbekistan, Uganda, Uruguay, Chad, Yemen, Israel, Belize, Russia, Gambia, Guinea, Guinea-Bissau, Congo (Brazzaville), Libya, Liberia, Ghana, Gabon, North Macedonia, South Georgia and South Sandwich Islands, South Sudan, South Africa, Botswana, Rwanda, India, Indonesia, Ecuador, Syria, Taiwan, Kyrgyzstan, Djibouti, Colombia, Cameroon, Saint Lucia, Saint Kitts And Nevis, Sao Tome and Principe, Saint Barthelemy, Saint Vincent and the Grenadines, Saint Pierre and Miquelon, Saint Helena, Guyana, Tanzania, Egypt, Ethiopia, Senegal, Serbia , Sierra Leone, Seychelles, Togo, Dominica, Dominican Republic, Aland Islands, Angola, Anguilla, Antigua and Barbuda, Nicaragua, Nigeria, Niger, Palestinian Territory, Bahamas, Pakistan, Papua New Guinea , Paraguay, Panama, Bahrain, Brazil, Burkina Faso, Burundi, Buewe, Cook Islands, Curacao, Cayman Islands, Tokelau, Moldova, Morocco, Fiji, Swaziland, Slovakia, Slovenia, Svalbard and Jan Mayen, Sri Lanka, Chile, North Korea, Guernsey, Grenada, Mauritania, Mauritius, Tonga, Saudi Arabia, French Southern Territory, French Saint Martin, Faroe Islands, Bosnia and Herzegovina, Zee West Island, Zimbabwe, Honduras, Turks and Caicos Islands, Trinidad and Tobago, Bolivia, Nauru, Guadeloupe, Wallis and Futuna, Belarus, Bermuda, Pitcairn Islands , Falkland Islands, Kuwait, Côte d’Ivoire, Cocos (Keeling) Islands, Kosovo, Peru, Tunisia, Somalia, Jordan, Namibia, Niue, United States Minor Outlying Islands, Laos, Kenya, Sudan, British Indian Ocean Territory, British Virgin Islands, Netherlands Caribbean, Netherlands Saint Martin, Netherlands Antilles, Mozambique, Lesotho, El Salvador, Samoa, Western Sahara, Benin, Zambia, Equatorial Guinea, Heard Island and McDonald Islands, Afghanistan, Algeria, Argentina, Aruba, Maldives, Isle of Man, Malawi, Mayotte, Madagascar, Mali, Montenegro.

 

* What payment methods are accepted?
We accept payment by PayPal.
We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

 

* Why didn't I receive my order number?
An order confirmation email will be sent to you with your order number after payment has been completed.

After your order has shipped (usually within 48 hours) we will send you a second email with a tracking number, which you can view at the bottom of our website via the tracking number at https://www.17track.net/en or "Track Your Order".

Don't worry, if you don't receive an order email, please check your email spam folder. We do not miss any customer orders.

If you still can't find your order number, please contact our customer service promptly and our staff will help you to check it first.



* How do I track my order?
1. Copy the tracking number at the bottom of the email. 2.

2. Go to https://www.17track.net/en

3. Remember to select the carrier (common carriers are: 4PX, Yunyun, SF)

4. Click "Tracking"

All-in-one Parcel Tracking | 17TRACK

17TRACK is the most powerful and comprehensive parcel tracking platform.



* How do I change my order?
Please contact us via email on our website to update your order. We can correct your shipping address, item quantity, name, etc. Once your order has shipped, we will not be able to correct your order.


* What shipping method do you use?
Most orders shipped within the United States will be shipped via USPS. Please check the mailbox or front door of your package.






* In what currency are prices displayed?
Our products are priced in US dollars. However, our store automatically converts prices to your local currency.

The default pricing on our website is in US dollars and the conversion rate depends on the credit card issuer you use for your transaction. The site will default to US dollars on the checkout page.

*If you use a currency different from the currency specified for your payment method, your provider or third-party payment processor may apply a currency conversion rate or fee to your payment. Please contact your provider (e.g., your credit or bank card issuer) to find out what fees may be charged, as these fees are not under our control.


* Can I receive a receipt for my order?
After payment has been made, you will receive a receipt for your order via email. You will also receive a confirmation email with a tracking number once the item has been shipped.

If you do not receive an email from thrivingus within a few hours of placing your order, and it is not in your spam folder, the email address in the file is probably misspelled.



* Do I need to have an account to order?
No, you can also place an order as a guest. However, if you have an account with us, there are some benefits.

 

Contact us

If you have questions, or if you would like to make a complaint, please contact us by e‑mail at [email protected]

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